Resume
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Education
- Bachelor of Mathemtics in Computer Science and Actuarial Science, University of Waterloo, 2007
- Master of Mathematical Finance, University of Toronto, 2008
- Ph.D in Human Computer Interaction, University of Toronto, 2026 (expected)
Research Experience
- Fall 2023 to Winter 2023: Research Assistant
- University of Toronto
- Research topic: Systematic literature review on the effect of social cues (e.g. lexical alignments, response delay) on the perception of conversational agents
- Supervisor: Professor Anastasia Kuzminykh
- Summer 2022: Toronto Human-AI Interaction Summer Research School (THAI-RS)
- University of Toronto
- Research topic: investigate older adults’ perceptiosn and preferences in the personalities and conversation styles of current smart speakers in order to better understand how to design such systems to meet older adults’ needs
- Supervisor: Professor Anastasia Kuzminykh
- Summer 2022: Research Assistant
- University of Toronto
- Research topic: Explore the effects of disfluencies such as fillers on user perception of speech-based conversational agents and the perception of information
- Supervisor: Professor Anastasia Kuzminykh
Industry Experience
- 2019 to 2022: Assistant Vice President, Emerging Technology
- Manulife Investment Management
- Led a team of product managers, designers and engineers focused on improving customer experience through digital channels using emerging technologies
- Rolled out Microsoft Teams adoption across business units
- Cultivated conversatoinal agent capabilities, implemented various chatbots and smart speaker skills
- Worked closely with FinTech companies thorugh MassChallenge FinTech program
- 2015 to 2019: Lead Product Manager
- John Hancock Financial
- Responsible for cultivating process automation capabilities within the company
- Founded robotics auotmation team to increase operational efficiency by streamlining and automating manual processes
- 2011 to 2015: Director, Business Analysis
- John Hancock Financial
- Managed a cross-functional business analysis team across Canada and US
- Technical product owner for initiatives within US Retirement and Private Markets business units
- 2011 to 2012: Director, Financial Engineering
- Nexus Risk Management (asset liability management software)
- Owned product direction and execution for Hedging Module and Real Time Trading Platform
- 2008 to 2011: Financial Engineer
- Algorithmics Inc. (enterprise risk management solutions)
- Managed product roadmap and implementation for Real Time Credit Engine (RTCE)
Teaching Experience
